Refund policy

Effective for all orders placed on verdena-decor.com

We want you to love your Verdena purchase. If something isn't right, we make returns easy.

Return Window

You may request a return within 30 days of the delivery date. Items must be unused, undamaged, and in their original packaging with all tags/parts included.

Non-Returnable Items

• Items marked "Final Sale" at time of purchase
• Custom or personalized items (e.g., engraved memorial plaques)
• Items damaged due to customer misuse or improper installation

How to Start a Return

1. Email info@verdena-decor.com with your order number and reason for return.
2. Our team will confirm eligibility and provide return instructions within 1–2 business days.
3. Ship the item back in its original packaging. Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.

Refunds

Once we receive and inspect the returned item, we'll notify you of approval status. Approved refunds are issued to the original payment method within 5–10 business days. Shipping fees (if applicable) are non-refundable except in cases of our error.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the damage. We will offer a replacement, repair, or full refund at no cost to you.

Exchanges

We currently do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired item.

Cancellations

Orders can be cancelled free of charge within 12 hours of purchase, provided the order has not yet entered fulfillment. Contact info@verdena-decor.com immediately to request a cancellation.