Refund Policy

Last updated: 08/14/2026

Return & Refund Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return or report an issue.

How to Request a Return

Email us at info@verdena-decor.com with your order number and reason for return. We will respond within 1–2 business days with eligibility confirmation and next steps.

To be eligible for a standard return, your item must be:

  • Unused and undamaged
  • In its original packaging with all tags and parts included
  • Requested within 30 days of the delivery date

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at info@verdena-decor.com with:

  • Your order number
  • A clear photo or video of the damage or issue

Once we review your case, we will offer one of the following resolutions — whichever is most practical for your situation:

  • Full replacement — we reship the correct or undamaged item at no cost to you
  • Partial refund — a percentage of the order value refunded to your original payment method
  • Full refund — if the item cannot be replaced or the issue cannot be resolved

For damaged or defective items, a physical return may not be required. We will advise you on the specific resolution after reviewing your photos or video.

Non-Returnable Items

  • Items marked as Final Sale
  • Custom or personalized items (e.g., engraved memorial plaques)
  • Items damaged due to customer misuse or improper installation
  • Gift cards

Exchanges

We do not offer direct exchanges. To get a different item, return your original order for a refund and place a new order separately.

Return Shipping Costs

If a physical return is required, the customer is responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in which case we cover return shipping.

Refunds

Once your return is approved (and the item is received if a physical return is required), your refund will be processed to your original payment method within 5–10 business days. Shipping fees are non-refundable except where the return is due to our error.

If more than 15 business days have passed since your refund was approved, please contact us at info@verdena-decor.com.

Order Cancellations

Orders can be cancelled free of charge within 12 hours of purchase, before fulfillment begins. After that window, we are unable to cancel orders already in processing.

European Union — 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Items must be in their original condition and packaging. Proof of purchase is required.

Contact: info@verdena-decor.com
Verdena is operated by HyeonSeong Group LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA.