Shipping policy
Last updated: 08/14/2026
Shipping Policy
Order Processing Time
All orders are processed within 3–5 business days (Monday–Friday, excluding public holidays) after payment is confirmed. Processing includes order verification, packing, and handoff to our logistics partner.
During high-volume periods (holidays, promotions), processing may take up to 7 business days. We will notify you if there is a significant delay.
Estimated Delivery Times
After processing, estimated shipping times are as follows:
| Destination | Shipping Time | Estimated Total Delivery |
|---|---|---|
| United States | 3–8 business days | 6–13 business days from order date |
| Rest of World | 3–12 business days | 6–17 business days from order date |
Tracking information will be provided via email once your order has been dispatched. Delivery times are estimates and may vary by carrier and destination.
Shipping Carriers
We work with trusted logistics partners to fulfill orders. Carrier selection depends on your location and the size of your order.
International Shipping & Customs
We ship internationally. Please note that customs clearance times and any applicable import duties or taxes are outside our control and are the responsibility of the recipient. Delays due to customs are not covered by our estimated delivery timeframes.
Delayed or Lost Packages
If tracking shows no updates for more than 30 business days (domestic) or 60 business days (international), we will reship your order at no additional cost. Please contact us at info@verdena-decor.com.
Order Cancellations
Orders can be cancelled within 12 hours of purchase. Once an order enters processing, it cannot be cancelled. Please email us as soon as possible if you need to cancel.
Contact: info@verdena-decor.com
Verdena is operated by HyeonSeong Group LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA.